Easy School of Languages
入学条款公示LESSON DURATION: 课程时长 Each lesson is 45 minutes long. 每课时45分钟。
HOW TO APPLY: 如果申请 Students (or their parent or legal guardian, if under the age of 18) must complete and sign an Application Form and give it to the local Easy School of Languages representative. If no representative is involved, students should send an e-mail to school. Payment should be effected by credit card or bank transfer (refer to the section Methods of Payment). Chinese students may sent their application to Maltaedu, from online admissions system（www.measgov.com） or email to easy@maltaedu.com. Chiense students could use Alipay to effect their payment in China. Application phone number 4006-086-356. 学生（或他们的父母及监护人，如果小于18岁），一定要由完整填写申请表，并签字，并递交到本地的受理办公室。如果没有本地区的受理办公室，学生需要通过Email邮寄到学生。学生可以通过信用卡或是银行汇款的形式支付费用。中国区的学生可以向马耳他国家教育网递交在线申请（www.measgov.com）。或直接发邮件到easy@maltaedu.com。中国区的学生可以通过支付宝支付他们的学费及生活费。申请电话为4006-086-356.
COURSE CONFIRMATION课程确认: Easy School of Languages will send written Application Acknowledgement, Course Confirmation and Invoices within 24 hours of receiving the student’s Application Form. Confirmation of accommodation details and airport transfer information will be sent as soon as they are available. In the unlikely event that Easy School of Languages does not accept the student’s application, all money paid by the student will be refunded in full. 学校会在24小时确认学生的申请，并向学生发放申请确认信，住宿确认信。 机场接送信息会在可提供时提供。如果出于特别原因，学校无法接受学生的申请，学校会把所有的费用退还给学生。
REDUCED HOURS PROCEDURE: 学习时长缩短的安排 In the event that only three or fewer students apply for a particular course Easy School will apply the reduced Hours Procedure. 因某种原因，如果每个课堂的人数小于3人的情况下，总时长缩短的流程会被启动。
A. 20 lessons group course will be reduced to 15 lessons 3:1, 2:1 or 1:1 1个老师带3人或以下学生数的时候，20课时会被减少于15课时。
B. 30 lessons group course will be reduced to 20 lessons 3:1, 2:1 or 1:1 1个老师带3人或以下学生数的时候，30课时会被减少于20课时。
Due to regulations enforced by the local health authorities, we have had to reduce the physical capacity of each classroom in order to maintain adequate distance between students. Because of this, students may be required to take online lessons on certain days so that we do not exceed our physical capacity. All students are advised to bring a laptop computer or tablet device with a webcam, microphone, and good quality headphones in order to get the best out of the course. The above measures are enforced by the local health authorities, and are intended to keep our students and staff safe.
由于当地卫生部门的规定，我们不得不减少每个教室的物理容量，以保持学生之间的足够距离。因此，学生可能会被要求在某些日子上在线课程，这样我们就不会超出我们的身体能力。为了在课程中获得最好的效果，我们建议所有学生携带笔记本电脑或带有网络摄像头、麦克风和高质量耳机的平板设备。上述措施由当地卫生部门执行，目的是为了保证学生和工作人员的安全。
COURSE PAYMENT课程费用: Easy School of Languages will invoice the student/agent for tuition, accommodation and airport transfers as requested. The payment must be effected at least 2 weeks prior to the course start date. Easy School of Languages reserves the right not to accept a student for tuition should the net balance on the course fee or package booked does not reach Easy School of Languages at least 2 weeks prior to the course start date. In the case of students requiring a Visa Application support to enter Malta, payment of Invoice must be effected in full before the Confirmation letter and letter of invitation are sent. Should the Visa not be granted by the competent authorities, all money paid by the student will be refunded in full.
学校将根据学生/代理人的要求为其开具学费、住宿和机场接送费用的发票。学费必须在课程开课前至少两周支付。Easy School of language保留不接受学生学费的权利，如果学生所预订的课程费用或套餐的净额未在课程开课前至少两周到达Easy language。对于需要签证申请支持才能进入马耳他的学生，必须在确认函和邀请函发出之前全额支付发票。如签证未能获批准，学生已缴付的费用将全额退还。
PRICES价格: All Easy School of Languages prices are inclusive of VAT. Accommodation prices do not include ECO contribution. 所有Easy School of Languages的价格都包含增值税。住宿价格不包括经合环保税。 ONE-TIME FEES一次性费用: A one-time class material and student file fee of Euro 35 is to be paid by international applicants upon submission of an application. This fee covers the use of the course book in the classroom, handouts for classwork and homework and a student file. 国际申请者在提交申请时需支付一次性课堂材料和学生档案费35欧元。这笔费用包括在课堂上使用教材、课堂作业和家庭作业的讲义以及学生档案。
METHODS OF PAYMENT支付方法: The course material fees and all other payments can be effected by SWIFT or credit card. Chinese student could use Alipay. 课程教材费用及其他所有费用均可通过SWIFT或信用卡支付。中国学生可以用支付宝付费。
CUSTOMER CARE PROCEDURE: 服务相关
Evaluation / Feedback Forms评估与反馈表 Students are asked to complete evaluation forms regularly: end of week and end of course. In addition, students on a 1 week course are also asked to complete a mid-week evaluation form.
The filled in forms are seen by school staff and any arising issues addressed accordingly and records of actions taken are logged.
学生被要求定期完成评估表格:周末和课程结束。此外，为期一周的课程还要求学生完成一份周中评估表。
填写的表格由学校工作人员查看，任何出现的问题都相应处理，所采取的行动都有记录。
Complaint Form投诉表
A student wishing to make a complaint is advised to voice the complaint at the school reception right away. A school representative will make a note of the complaint.
At times, the same school representative may be able to address the complaint on the spot, in which case the complaint is resolved right away. On other occasions, the school representative will need to pass on the complaint to the respective school staff, for example:
学生如有投诉，建议立即到学校接待处提出。学校代表将记录投诉。
有时，同一个学校代表可以当场处理投诉，在这种情况下，投诉会立即得到解决。在其他情况下，学校代表须将投诉转交有关的学校职员，例如:
Academic: Director of Studies 学术主管 Student accommodation: Accommodation Coordinator住宿主管 Leisure program: Leisure Coordinator活动负责人
Once we have the full details of the complaint we will do our utmost to resolve the complaint within 24 hours.
Complaints that have not been brought to the attention of the school during the student’s stay will not be addressed at a later date.
一旦我们得到投诉的全部细节，我们将尽最大努力在24小时内解决投诉。
在学生停留期间没有提请学校注意的投诉将不会在以后处理。
CANCELLATION, WITHDRAWAL & REFUND POLICY 取消、退学及退款政策:
In case of any cancellation through no fault of the Company, all fees paid will be refunded in full, provided that cancellation notice is received at least 2 weeks prior to the course start date. If cancellation notice is received within 2 weeks before the start date of course, there will be a cancellation fee of 25%, if received within 1 week, there will be a cancellation fee of 50%, after which time no refunds are made. 如因非学校原因而取消课程，在课程开课前至少两周收到取消通知的情况下，所有已支付的费用将全额退还。如果在课程开课前2周内收到取消通知，将收取25%的取消费，如果在1周内收到取消通知，将收取50%的取消费，逾期不予退款。
Easy School of Languages reserves the right to charge an administration fee of Euro 50 each time the course is changed after Easy School of Languages has confirmed the initial enrollment. This also includes requests for changes while student is at school.
学校保留在确认首次注册后，每次更改课程时收取50欧元管理费的权利。这也包括学生在校期间的变更请求。
In the event that all single rooms in families have been allocated, Easy School of Languages holds the right to allocate sharing rooms refunding any difference in costs to the student. In the event that all family accommodation is allocated ESL reserves the right to make alternative arrangements of comparable lodging.
如果家庭单人间已全部分配完毕，学校有权分配合住房间，并将差额退还给学生。如果所有家庭住宿都已分配，学校保留对类似住宿的替代安排的权利。
Should a student be dismissed for any disciplinary reasons, no refunds of any fees, costs and other expenses they have paid or incurred will be given. 如果学生因任何纪律原因被开除，他们所支付或发生的任何费用、成本和其他费用将不予退还。
Any unjustified accommodation changes are subject to an administration fee of €50.00. Charge of the mentioned fee is entirely at the Management’s discretion. 任何不合理的住宿变更都需要支付€50.00的行政费用。上述费用的收取完全由管理人酌情决定。
In case of temporary school closure or where a regional outbreak of Covid-19 imposes restrictions on travel, students are required to email school advising that they will not be able to attend. If they cancel their stay fewer than 2 weeks prior to their arrival date, EasySL Cancellation Policy will stand. In that case, they will need to make a claim with their insurance in order to be reimbursed. 如果学校临时关闭，或由于区域暴发的Covid-19而限制旅行，学生需要向学校发送电子邮件，告知他们将无法入学。如果他们在到达日期前不到两周内取消入住，易易之旅的取消政策将继续有效。在这种情况下，他们需要向他们的保险公司提出索赔，以便获得补偿。
Should the school be unable to operate, we will advise the students accordingly and a credit note will be issued in their favour, to be used within 1 year of their original course date. 如果学校无法运作，我们将相应地通知学生，并发出以学生为受益人的通知单，该通知单将在原课程日期的一年内使用。
The same applies due to travel restrictions.
由于旅行限制，情况也是如此。
FAILURE TO ARRIVE无法到达: Students failing to reach Malta within 5 days following their course start date shall not be refunded any fees, costs and other expenses they have paid or incurred.
未能在开课后5天内抵达马耳他的学生，已支付或发生的任何费用、费用和其他费用将不予退还。
MINIMUM AGE最小年龄: There is a minimum age of 11 years for students participating in Junior Summer Programme. There is a minimum age of 18 years for students participating in adult courses. In exceptional circumstances, students of 17 years may also be considered. There is no upper age limit.
参加青少年暑期课程的学生最低年龄为11岁。参加成人课程的学生最低年龄为18岁。在特殊情况下，17岁的学生也可以考虑。没有年龄上限。
INSURANCE保险: All international students who study with Easy School of Languages are strongly encouraged to have adequate insurance cover. 我们强烈鼓励所有在Easy School of Languages学习的国际学生购买足够的保险。
ATTENDANCE POLICY出勤率政策: ESL students are required to attend at least 80% of scheduled classes and to complete all homework assignments. Failure to do so may result in the withholding of course certificates. One-to-one/individual lessons cancelled by the student will not be refunded or made up for. In the case of any student requiring a visa to study in Malta failing to attend classes regularly, the appropriate authorities will be immediately informed by Easy School of Languages of any such failure. ESL学生被要求参加至少80%的课程并完成所有的家庭作业。不这样做可能会导致扣发课程证书。学生取消的一对一/个人课程将不获退还或补课。如果任何需要签证来马耳他学习的学生没有按时上课，Easy语言学校将立即将这种情况通知有关当局。
BULLYING, DISCRIMINATION AND HARASSMENT霸凌歧视与骚扰: The school takes a very harsh and strong stance against any form of bullying and discrimination as a consequence of race, creed, skin colour, sexual orientation, political beliefs and mental or physical disadvantage. Any instances of bullying or discrimination should immediately be brought to the attention of the Leisure and Social Welfare Manager or any other prominent member of staff. Bullying, discrimination, harassment misconduct and intimidation of any kind may constitute enough grounds for immediate expulsion from the school without refund. The school does not exclude reporting any serious offences to law enforcement and to assist law enforcement in any way possible. 学校对因种族、信仰、肤色、性取向、政治信仰和精神或身体劣势而产生的任何形式的欺凌和歧视采取非常严厉和坚定的立场。如发现欺凌或歧视行为，应立即向康乐及社会福利经理或其他重要员工报告。任何形式的欺凌、歧视、骚扰、不当行为和恐吓行为都足以构成立即被学校开除的理由，且不退还学费。学校不排除向执法部门报告任何严重违法行为，并以任何可能的方式协助执法部门。
ACCESSIBILITY OF PREMISES楼宇的无障碍设施: Our premises themselves are accessible to students who make use of adaptive and mobility equipment. Our school is equipped with a spacious lift within which such mobility equipment can fit comfortably. We also have restrooms at ground level for ease of access. Having said this, the streets in Valletta, including the ones leading to our premises, are characterised by numerous low stairways. If you are using adaptive and mobility equipment please let us know well in advance so we may make the necessary arrangements or give you some suggestions.
我们的场地本身对使用适应性和移动设备的学生开放。我们学校有一个宽敞的电梯，这样的移动设备可以舒适地放置在里面。我们也有卫生间在地面层，方便使用。
话虽如此，在瓦莱塔的街道，包括通往我们的场所，有许多低楼梯的特点。如果您正在使用适应性和移动设备，请提前告知我们，以便我们做出必要的安排或给您一些建议。
PHOTOGRAPHY & FILMING摄相与摄影: Easy School of Languages may use photographs or film footage to illustrate its promotional material. If students do not wish to participate, Easy School of Languages will respect their wishes but it’s the student’s responsibility to absent themselves from the photograph/video.
学校可能会使用照片或电影片段来说明其宣传材料。如果学生不愿意参与，学校将尊重他们的意愿，但学生有责任主动在拍照片/视频时离席。
LEARNER DISMISSAL POLICY退学政策: Unfortunately, the school will immediately dismiss learners if: 非常不幸如果学习者有以下行为，会被立即退学
A. Any staff member firmly believes that a student, through his words or actions or both, poses a realistic threat to the safety and well-being of others
任何工作人员都坚信，学生的言行或两者都对他人的安全和福祉构成了现实的威胁
B. A student is found to be carrying guns, knives or other instruments which may jeopardise the safety of others
学生被发现携带枪、刀或其他可能危及他人安全的工具 C. A student is found to be in possession of drugs or under the influence of drugs 学生被发现藏有毒品或受毒品影响
D. A student undertakes any of the actions outlined in section ‘Bullying, discrimination and harassment’
学生采取“欺凌、歧视和骚扰”一节中列出的任何行为
E. A student is caught stealing or vandalising school property
学生偷窃或破坏学校财物被抓住
F. A student who, in any way, may tarnish the sound reputation of Easy school of Languages or its partners
以任何方式损害易语言学校或其合作伙伴良好声誉的学生
In the cases below, a verbal warning will be giving prior to dismissal在下列情况下，解雇前将给予口头警告: A student who misbehaves or distracts others during lessons在课堂上行为不端或分散他人注意力的学生: A student whose constant tardiness disrupts the lesson flow经常迟到扰乱课堂秩序的学生 A student caught smoking within the school premises 学生被发现在学校里抽烟 A student who does not respect the school’s Health and Safety procedures不遵守学校健康与安全规程的学生
LIABILITY责任与义务: Easy School of Languages (and its employees, agents, directors and representatives) shall not be liable in any way to the student in the event that services to be provided to the student by Easy School of Languages are not provided for any reason beyond the control of Easy School of Languages.
Easy School of Languages(及其雇员、代理、董事和代表)，如果学校因超出学校控制范围的任何原因而未向学生提供服务，学校概不负责。 Easy School of Languages (and its employees, agents, directors and representatives) shall not be liable for any loss, damage, illness or injury that may be caused or incurred howsoever to any student, person or property, to the extent allowed by law.
在法律允许的范围内，学校(及其雇员、代理人、董事和代表)对任何学生、个人或财产可能遭受的任何损失、损害、疾病或伤害概不负责。 If, despite this provision, Easy School of Languages is found liable for any loss or damage suffered or caused by any student, that liability shall in no event exceed the total amount of the total sum already paid by the student for the course fees or package.
如果尽管有此规定，学校发现对任何学生所遭受或造成的任何损失或损害负有责任，该责任在任何情况下均不超过该学生已支付的课程费用或成套服务的总金额。 Easy School of Languages is owned by IZI Ltd holding company number C30890 and VAT registration number MT 1687 1636.
学校由IZI有限公司控股，公司编号为C30890，增值税注册号为MT 1687 1636。 | 
